Job Description:
Ready to be the linchpin of a dynamic team? Do you thrive on providing exceptional customer service and solving challenges with a smile? If so, we have an exciting opportunity just for you! Our client is seeking an IT Service Desk Coordinator to join their busy team in Redruth.
As the IT Service Desk Coordinator, you will be responsible for coordinating the IT support team and ensuring the efficient and smooth running of the Service Desk. This includes scheduling support tickets and engineer site visits, as well as managing the timely delivery of projects. You will also work closely with the Sales and Account Management team to maintain a high standard of service delivery to our clientele.
Hours: Full Time, with the possibility of a hybrid role following a successful training period
Salary: £25,000-£30,000 per annum
Requirements:
- Customer service experience
- Highly self-motivated with a proactive approach
- Strong communication and interpersonal skills
- Ability to follow clear direction from colleagues at all levels
- Strong decision-making skills in fast-paced environments
- Reliability and ability to communicate effectively with a wide range of people, including management and stakeholders
- Attention to detail and process-driven mindset
- Clear understanding of the need for confidentiality at all times
Desirable:
- Work experience in a Service Desk environment and/or MSP
- Understanding of ticket priorities based on various factors
- Understanding of basic IT faults and their impacts
About Us:
Established in 2004, we believe we're the best at what we do. With a proven track record of supporting customers in multiple industries with a wide variety of technologies, our aim is simple: to deliver trusted and reliable IT Support to organizations ranging from single-user startups to multinational corporations. We offer accredited services and pride ourselves on our customer-led approach. Uniquely in Cornwall, we hold a Cisco Premier Partner status, and are also Microsoft Solutions Partners as well as a Google Workspace Partner. At the root of all this is our team. With a full training plan provided to all staff, professional development is at the heart of our organization.
If you're ready to take your career to the next level and believe you're the perfect fit for the IT Service Desk Coordinator role, don't wait any longer - take the leap and apply now!