Operation Process Manager, Dublin Ireland Salary: €65,000.00 - €80,000.00

Operation Process Manager, Dublin Ireland Salary: €65,000.00 - €80,000.00

 Job Title: Operations Process Manager

Contract Type: 2-year Fixed-Term Contract

Work Arrangement: Hybrid (Combination of Office and Remote Work)

Company: Leading Financial Services Company

Job Description:

A fantastic opportunity has arisen for an Operations Process Manager within the Operations department of a prominent Financial Services company. Reporting directly to the Head of Operations, the successful candidate will play a pivotal role in spearheading process change and optimization within the Operations Department.


  • Develop the Operations process strategy and implementation roadmap in collaboration with the Head of Operations.
  • Lead system change initiatives within the Operations department, spanning across all product lines.
  • Take charge of thorough and robust user acceptance system testing on all essential strategic projects.
  • Act as the resident expert in Operations processes for all pertinent projects, providing in-depth process knowledge.
  • Collaborate with key stakeholders including Project, Strategy, IT, etc., to ensure that all parties are consulted on the approach to Operational change.
  • Ensure that all procedure manuals for the team remain relevant and up to date, making necessary updates as new system changes occur.
  • Lead and inspire the team members responsible for Operational change.
  • Ensure effective planning is in place and maintain open communication channels to achieve team objectives.
  • Oversee the management of individuals through performance reviews and appraisals.
  • Contribute to the development and training of team members.


  • Degree in Business or Finance-related discipline is a prerequisite.
  • Previous experience in people leadership is essential.
  • Demonstrated ability to work effectively under strict deadlines.
  • Previous experience within complex project structures is advantageous.
  • Proven experience in managing change programs is a plus.
  • Demonstrated proficiency in test management.
  • Enthusiastic, positive, and analytical thinker.
  • Highly self-motivated with a capacity for independent work.
  • Excellent organizational skills.
  • Strong influencing skills and ability to maintain collaborative relationships.
  • Effective verbal and written communication skills across all levels of the organization.
  • Ability to drive 'Smart' solutions.
  • Ability to resolve complex problems.

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